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smart-water-management-privacy-policy

Privacy Policy – Smart Water Management (CCMC)

Smart Water Management – CCMC is an internal-use mobile application developed for authorized staff of the Coimbatore City Municipal Corporation (CCMC). This Privacy Policy explains how information is collected, used, and protected when the application is used.

1. Information We Collect

The application collects limited personal and operational data strictly for official municipal purposes:

  • Personal Information

    • Name

    • Mobile phone number
      (used for user authentication and account management)

  • Operational Data

    • Meter readings

    • Valve and infrastructure status updates

    • Time and date of submissions

  • Photos

    • Images captured through the app for operational verification and record purposes

2. How We Use the Information

The collected information is used solely for:

  • User authentication and account management

  • Monitoring and managing municipal water infrastructure

  • Operational verification and audit purposes

  • Improving internal operational efficiency

The application does not use data for advertising or marketing.

3. Data Storage and Security

  • Data is securely transmitted using encrypted connections.

  • Data is stored on secure servers with access restricted to authorized CCMC personnel.

  • Reasonable administrative and technical safeguards are implemented to protect data from unauthorized access.

4. Information Sharing

  • The application does not sell or share user data with third parties.

  • Data access is limited to authorized officials for official use only.

  • Data may be retained as required by government record retention policies.

5. Data Retention and Deletion

Users may request deletion of their account and associated personal data by following the process outlined here:
Account Deletion Page:
https://www.ccmc.gov.in/index.php/createpage/smart-water-management-delete-account

Operational records may be retained for audit and compliance purposes as permitted by applicable laws.

6. External Links

The application or related webpages may contain links to external websites. CCMC is not responsible for the privacy practices of such external sites.

7. Changes to This Policy

This Privacy Policy may be updated periodically. Any changes will be published on this page.

8. Contact Information

For privacy-related questions or requests, contact:

Coimbatore City Municipal Corporation
Email: it@ccmc.gov.in
Phone: +91 422 2390261